How it works.
Own, use, manage, exit. What you buy, how the home is used, what Copay handles, and the defined process for selling later.
One home, at one address, with a maximum of eight owners. Your own solicitor reviews the co-ownership agreement before you sign anything.
We find the home
One specific holiday home, at one address. Copay assembles the co-owners.
You own a share
Units in a dedicated trust that owns that one home, with a maximum of eight owners.
We look after it
Cleaning, maintenance, bills and the calendar, through one monthly levy.
01 · Own
What you own.
You buy a defined share of one specific holiday home, held through a dedicated ownership structure and governed by a solicitor-drafted co-ownership agreement.
The structure
The home
The property title.
A dedicated unit trust
Holds the title, through a corporate trustee.
Your units
A defined share of the trust that owns the home.
One home is bought by a dedicated unit trust with a corporate trustee. You buy units in that trust. Your units are recorded on the trust's unit register and represent a defined share of that one home.
What do I actually own?
Himanshu explains why this is ownership of an interest in a specific home.
Himanshu Arora, Co-founder & CEO · About 46 seconds
The corporate trustee holds legal title. Co-owners hold units in the trust that owns the home.
Said plainly: the trustee company is registered on the property title. You own units in the trust, not the land directly.
What you hold is a unitholding in the trust that owns the home, set out in a solicitor-drafted co-ownership agreement your own solicitor is welcome to review before you sign anything.
The process
Register
Tell us your region, so we know what to look for. A maximum of eight owners per home.
Review
Receive the home's figures in writing: the inclusive purchase price, any deposit at the sale contract, the levy and the charges that can apply separately.
Get advice
Your own solicitor reviews the co-ownership agreement. We expect this, not merely allow it.
Buy
Purchase your units individually. No group to organise; Copay assembles the co-owners.
Settle
Settlement completes and your nights become available in the owner portal.
Registering doesn't commit you to buying. It tells us what you're looking for, so we can contact you when a suitable home becomes available.
What it costs
Buying in
Your share, paid once, as one inclusive purchase price. It covers the applicable acquisition costs, stamp duty and taxes, acquisition legal costs, and setup, staging and furnishing. Your own independent professional advice is separate.
- Applicable acquisition costs
- Stamp duty and taxes
- Acquisition legal costs
- Setup, staging and furnishing
Ongoing
Then the Property Operating Levy for the recurring costs of the home.
One monthly levy. Ongoing property costs such as insurance, maintenance, rates and scheduling are managed through one monthly payment. You never chase a tradesperson or collect money from another owner.
Figures vary by property and are confirmed in writing before you commit.
02 · Use
Using the home.
Your usage
Usage is allocated according to your ownership share and set out in the co-ownership agreement. It is expressed in nights and varies by share size.
Copay manages the booking calendar. Peak periods and school holidays are allocated by rotation, so no owner keeps the best dates.
Who gets Christmas · how it works
| Year | Christmas | Easter | January |
|---|---|---|---|
| 2027 | You | Owner B | Owner C |
| 2028 | Owner B | You | Owner D |
| 2029 | Owner C | Owner D | You |
The Copay portal rotates the peak dates for you. Have Christmas this year and you rank lower for it next year, so nobody keeps the best dates and nobody negotiates with anyone.
When dates are free you may be able to book them at short notice. The home's scheduling rules set out how that works.
Choosing your dates
- Choose your dates in the owner portal
- Dates chosen in advance draw on your allocation; short-notice stays do not
- Peak periods allocated by rotation, not first-come
Where a home has secure owner storage, its documents set that out, so you know before you buy what you can leave there.
A year at the home
Before a stay
Choose your dates in the owner portal. Dates chosen in advance draw on your allocation; short-notice stays do not.
Arrival
The house is furnished, cleaned and turned over between stays. You arrive, and it is ready.
Between stays
Turnover, cleaning and repairs are arranged by Copay. Where a home has secure owner storage, its documents say so.
Through the year
Bills, insurance and rates are paid through one monthly levy. Peak periods rotate, so no owner keeps the best dates.
03 · Manage
What Copay manages.
A holiday home. Not a second job.
The house is furnished, cleaned and turned over between stays. Bills, insurance and rates are paid. Repairs are arranged and the calendar is run. You arrive, and it is ready.
The house
- Cleaning
- Maintenance
- Repairs
- Gardening
- Pool care
The money
- Insurance
- Council rates
- Bills
The admin
- Turnover between stays
- Scheduling
- Owner admin
- Support
What Copay does
- Cleaning, maintenance and repairs
- Insurance, council rates and bills, through the levy
- Turnover between stays and scheduling
- Owner admin and support
- The sale process when you decide to sell
What you do
- Have your own solicitor review the co-ownership agreement
- Buy your units individually
- Choose your dates in the owner portal
- Pay one monthly levy
- Decide when to sell and what price to accept
What the levy covers, and what buying in costs
If another owner is a problem
Someone stops paying
You do not have to chase another owner. The trust agreement sets out what happens if it is not resolved.
Someone causes damage
Damage is charged to the owner responsible through the home's ledger, not shared across everyone.
Someone wants to let it out
Copay homes are for their owners. Owner nights can't be let out, subject to the terms of your ownership.
Dealing with them directly
Copay handles the money, the calendar and the admin. You never negotiate with another owner.
04 · Exit
Selling later.
Request a sale
Once your minimum holding period is met.
Establish value
An independent valuation helps determine the market value of the property and your share.
Offer to co-owners
Existing co-owners get the first opportunity to purchase, where applicable.
Find a buyer
Copay markets your share.
Buyer approval
The new owner completes the required verification and approval process.
Transfer
Your units transfer to the new owner.
Copay manages the process. You decide when to sell and what price to accept. A sale isn't guaranteed, and timing depends on market conditions and buyer demand.
What happens if I want to sell?
Mohamed explains why the exit process matters from the beginning.
Mohamed Ismail, Co-founder & General Manager · About 38 seconds
What we don't promise.
We've told you the mechanics. Here are the boundaries.
No promise of value increase.
Property values can fall as well as rise. Don't buy a share expecting it to be worth more later.
No short-term letting.
Copay homes are for their owners. Owner nights can't be let out, subject to the terms of your ownership.
No guaranteed exit price or timeframe.
When you sell, the outcome depends on the market and the buyer you find. There is no guaranteed buy-back price or sale date.
No guaranteed dates.
Your share gives you defined usage rights, but peak dates are allocated through the applicable scheduling rules and aren't yours until confirmed.
Not financial, tax or legal advice.
Get independent advice from a qualified professional before you buy.